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Delivery


Please find below all the information you will need for delivery and returns

Delivery Name

Service Used

Cost

Estimated Timescale

Standard Royal Mail 48hr Tracked £3.90 2 working days
Express Royal Mail 24hr Tracked £4.50 1-2 working days
Guaranteed Next Day Special Delivery £8.80 Next working day
Collect From Store Collect From Store £0.00 Contact us to arrange a suitable date for collection
European Tracked Royal Mail Tracked £12.00 5-7 working days
 

Order Deadline


All orders placed by 12pm will be dispatched the same working day.  All orders placed after this time will be dispatched the next working day.   Orders placed after 12pm Friday are processed on Monday.
 

Delivery


The estimated delivery times set out above are from the date on which your order is despatched from us. Please note that the delivery times are an estimate only and can be affected by such events as severe weather and other exceptional circumstances affecting either the delivery service or our timescales.
We are not able to process orders with a P.O. box delivery address.
 

Exceptions


We do not despatch items at weekend and on UK bank holidays.  At extremely busy times, the deadline or processing time may be affected (e.g. pre-Christmas week).  Where we are aware of such timescale changes, we will put a note HERE 
 

Tracking your order


Once your order is dispatched, you will receive an email providing you with a tracking number so that you can track your order using the royal mail website. 
 

International shipping


European postage is available on all products. All prices quoted are in GBP currency with a maximum order weight of 2kg. 
 

Queries 


For queries relating to your order, our products or brand, making purchases through our website, deliveries or returns, please use our ‘contact us’ form where we will be happy to help. Please allow 24hrs for a response.
 

Returns



Return Information


We want you to be satisfied with your Shimmer by Victoria purchase. 

You may return or exchange any product within 14 days of receipt provided the products are in their original packaging and are unused. For health & hygiene the tamper seal must be present and not broken. If the seal is broken or been tampered with in anyway, we will refuse your return. Your order can be returned back to you at your cost. This does not affect your statutory rights. 

If you require a refund we will refund the price paid by you for the goods only. The refund will be processed within 14 days after the day on which we receive the products back from you. Refunds will be processed back to the original method of payment.

Please note, unless the goods are faulty, or you have received incorrect products you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain proof of postage as in the unlikely event that we do not receive your parcel you can submit a claim to Royal Mail for reimbursement. 

Please do not proceed to return damaged goods immediately but contact us as soon as possible. Whilst we take the utmost care to package our orders for delivery, accidents can happen. We will request the item be posted back to ourselves where we will send a replacement. 

Please complete the ‘contact us form’ advising us of your return. We will respond with the returns address and additional instructions.
 

Your legal rights


As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause.